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Service Terms & Conditions

Services paid by credit card


Changes made to the direct debit placed on a client's credit card may take up to 3 working days to take effect, since the date you requested the modification. The modification includes change of service subscription or cancellation of service. We recommend our clients to advise us any changes to their existing service subscription at least 3 working days prior to the date they want the modifications to be made. 



Digital assets and their ownership


The digital assets created within a client's Google Ads or social media account belong to the client. We will never take ownership of the digital assets we've created on the client's own online platforms. 


Landing page created by Meow Media is a rental service and is paid by the client on a monthly or weekly basis. If the client cancels the landing page service, content on the page will be unpublished too in order to avoid any further costs incurred from the hosting system we use. 



Service disruptions


In a rare event of system downtime or malfunction, which is caused by a third party platform we use to perform the service, such as Google Ads, Facebook Ads Manager, WeChat or the landing page hosting system we use, we will notify the client immediately after we identified the disruption. We will endeavour to resolve the disruption or find a workaround solution as soon as possible within our power. However, please understand that third party platforms are outside our control and we cannot be responsible for the disruptions occurred.



Personal information collected by Meow Media


We collect personal information from our clients mainly to enable the service, as well as tailor future product offerings for you. To view our complete Privacy Policy, please click here. If you don't want to hear from us for any future marketing communications, please contact us by [email protected]



Your business information collected by Meow Media


From time to time, we create case studies for selected client campaigns.  We will always ask for your consent, if we were to associate your business name with the case study.  If at any stage you no longer want your case study to be made available to the public, please contact us by [email protected]


Unless requested otherwise by the client, we might mention their public information, such as business or brand name, public website or social media channels, in our marketing collateral and business development activities.  



Reserved rights by Meow Media


We reserve the rights to pause or terminate our client services. We also reserve the right to reject performing services for a prospect. Meow Media is client-centred and 100% client satisfaction is our goal . Therefore, we will only utilise this right out of necessary reasons and discretionally. 



Disclaimer


Meow Media is not liable for the business profit or loss of our clients. We will work diligently to reach the campaign goals for our clients within our service scope and given budget.  


We are also not liable for the nature of our clients' product, service or promotions. However, we will take necessary measures to assess if the client's offer is appropriate for the target market.


In a rare event of system downtime or malfunction, which is caused by a third party platform outside our ownership or control, we are not liable for the business impact caused by these disruptions.


By accepting our service proposal and commencing a service with Meow Media, you agree to the Terms & Conditions mentioned on this page. 

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